At The Ivory Hotel, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, and safeguard your personal data when you visit our website or use our services.
1. Information We Collect
We may collect the following types of information:
- Personal Information: Name, email address, phone number, payment details, and other personal information you provide when making a reservation or contacting us.
- Usage Information: Information about your visit to our website, including your IP address, browser type, and pages viewed.
- Cookies: We may use cookies to enhance your browsing experience. You can manage your cookie preferences through your browser settings.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To process and confirm reservations.
- To communicate with you regarding your booking, promotions, and offers.
- To improve our website and services based on your preferences and feedback.
- To comply with legal obligations.
3. Data Security
We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, or disclosure. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
4. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. However, we may share your information with trusted service providers who assist us in operating our business, such as payment processors, and booking platforms. These third parties are required to protect your information in accordance with this policy.
5. Your Rights
You have the right to:
- Access, update, or delete your personal information.
- Opt-out of receiving promotional emails or marketing communications.
- Request that we stop processing your personal data, subject to legal or contractual obligations.
To exercise these rights, please contact us.
6. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.” We encourage you to review this policy periodically.
